Services › Agdiwo Endpoint
Agdiwo Endpoint Managed endpoint and application management for your IT department
Agdiwo Endpoint is our managed endpoint and application management service, delivered alongside your own IT department. It suits organisations that have their own IT but want to hand over the management of their endpoints (computers and devices), updates and applications. The same foundation as in Agdiwo Operations is always included, and monitoring and security are available as add-ons.
How the service is built
Add-ons
Agdiwo Endpoint
Included
Always included
Tickets, documentation, reporting
Your IT is responsible for
Users, servers and hardware
Contents
What is included in Agdiwo Endpoint?
The service covers endpoint management and applications. What is always included is there from the start, and add-ons can be added.
Endpoint management
Cloud-based endpoint management
Computers are managed via the cloud, wherever they are.
On-premises endpoint management
For computers managed within your own network.
Automated updates
The operating system is updated automatically in controlled stages.
Patching and vulnerability management
Security gaps are fixed according to a fixed operations plan.
Operating system imaging
Ready-made installations for new and reinstalled computers.
Applications
Agreed application list
The applications we have agreed on are packaged and kept updated.
Application lifecycle management
Can be added by agreement.
Responsibility
Who does what?
Agdiwo is responsible for
✓ Endpoint management and configuration
✓ Updates and patching
✓ Agreed applications
✓ Tickets, documentation and reporting
Your IT is responsible for – not included
– Support for end users
– Servers and network – included in Agdiwo Operations
– Hardware, purchasing and warranty
– Business applications
– Migration – quoted as a project
Add-ons
Which add-ons are available?
Monitoring and remote support
Problems are detected early and fixed remotely.
24/7 security
Threat and identity protection with round-the-clock monitoring.
Extended application packaging
More applications are packaged and kept updated.
Tenant management
Management of settings and policies in your Microsoft 365 tenant.
Who is the service for?
Organisations with their own IT department that want to hand over the management of computers and applications.
Is end-user support included?
No, it is handled by your own IT. If you want it included, Agdiwo Operations is a better fit.
Do you manage both cloud-managed and on-premises computers?
Yes, both.
Can we add security and monitoring?
Yes, both are available as add-ons.
Want to know more?
Tell us about your environment and we will help you see whether Agdiwo Endpoint is the right fit.
