Services › Agdiwo Operations
Agdiwo Operations IT operations and support for your entire IT environment
Agdiwo Operations is our managed IT service, where we take full responsibility for running your IT: computers, user support, 24/7 security, backup and servers. It suits companies without their own IT department that want one provider and one point of responsibility for the whole IT environment.
How the service is built
Add-ons
Agdiwo Operations
Included
Always included
Tickets, documentation, reporting
Contents
What is included in Agdiwo Operations?
Three building blocks are included: workplace, 24/7 security and servers. Tickets, documentation and reporting are always included, and add-ons can be added.
Workplace
Endpoint management
Computers are configured and kept in order centrally.
Microsoft 365 backup
Daily backup of email, files and Teams.
Endpoint protection
Protection against malware on every computer.
App patching
Applications are updated when security fixes are released.
Monitoring and remote support
Problems are detected early and fixed remotely.
User support
Your employees can reach us when something goes wrong.
24/7 security
24/7 security operations centre (SOC)
Threats are detected and handled around the clock.
Identity protection
Monitoring of accounts and sign-ins.
Log analysis
Events are collected and analysed to find anomalies.
Server
Hosting
Your servers run in a secure data centre.
Server backup
Regular backup of your servers.
Server protection (EDR)
The same threat protection as on your computers.
Patching and monitoring
Your servers are kept updated and monitored.
Network monitoring
Alerts when network equipment stops responding.
Network configuration backup
Copies of the settings in your network equipment.
Add-ons
Which add-ons are available?
Tenant management
Management of settings and policies in your Microsoft 365 tenant.
Agdiwo Domain Protection
Protection against spoofed senders. Read about Agdiwo Domain Protection
Extended application packaging
More applications are packaged and kept updated.
Out-of-hours on-call
Can be added by agreement.
Always included
Read more about what is always included →
FAQ
Frequently asked questions about Agdiwo Operations
Do you have your own IT department? See Agdiwo Endpoint.
What is managed IT?
Managed IT means that we take full responsibility for running your IT: computers, user support, security, backup and servers. With us, the service is called Agdiwo Operations.
Is 24/7 security monitoring included?
Yes. A 24/7 security operations centre, identity protection and log analysis are included.
Is out-of-hours on-call included?
Not as standard, but it can be added by agreement.
What is the difference from Agdiwo Endpoint?
Agdiwo Operations covers your whole environment, including user support and servers. Agdiwo Endpoint covers only computers and applications and is delivered alongside your own IT department.
Want to know more?
Tell us about your IT environment and we will show you what Agdiwo Operations would look like for you.
