GDPR

Read about how we at Agdiwo work with GDPR.

GDPR-policy for Agdiwo

Introduction

At Agdiwo, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal data, how we use it, the conditions under which we may share it with others, and how we keep it secure.

Data Protection Officer

Our Data Protection Officer is responsible for overseeing compliance with this policy. Any questions regarding this policy or how we handle your personal data can be directed to the Data Protection Officer via email: ulrica.hundal@agdiwo.com.

What Data Do We Collect?

We collect and process the following personal data:

  • Name
  • Personal identification number
  • Information about your professional role (job title, company, education)
  • Contact information (including email address and phone number)
  • Address
  • Payment information
  • IP address and cookies (when you visit our website)

How Do We Collect Data?

We collect data in the following ways:

  • Directly from you when you contact us
  • Through our website via:
    • Subscription to our newsletter
    • Use of the contact form
    • Booking of meetings
    • Job applications
    • Comments on our blog
    • Use of our chat service, Tidio
    • When you use our website, data collection occurs via cookies, read more here.
  • Through our IT systems and services
Specifically for Tidio Chat:

This website is using Tidio, a chat platform that connects users with the customer support of Agdiwo. We collect names or email addresses only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy. Agdiwo does not use these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

Purpose of Data Collection

We collect personal data for the following purposes:

  • To provide and manage our services
  • For billing and payment
  • To communicate with our customers and suppliers, and for job applications
  • To improve our products and services
  • To conduct customer surveys and send relevant information to you
  • To handle disputes, claims, or complaints

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent (when you have given us your consent)
  • Contract (when processing is necessary to fulfill a contract with you)
  • Legal obligation (when we are required to process data by law)
  • Legitimate interest (when processing is necessary for our legitimate interests, provided that these do not override your interests or fundamental rights)

Sharing of Personal Data

We only share personal data with third parties when it is necessary to provide our services or when we are legally required to do so. We ensure that all third parties with whom we share personal data comply with GDPR.

Examples of third parties include:

  • Providers of licenses and hardware
  • Tidio (for chat services)
  • Payment providers

Retention of Personal Data

We retain personal data as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

  • If your personal data is processed to handle a dispute, claim, or complaint, it is retained as long as the dispute, claim, or complaint is ongoing and is finally settled.
  • For marketing purposes, we retain your personal data as long as you are a contact person for one of our customers, suppliers, or partners, and until you or your company inform us that you are no longer the contact person.
  • Personal data specified as a reference on invoices are retained in accordance with accounting laws, up to and including the seventh year after the end of the calendar year when the financial year ended.

Your Rights

You have the following rights under GDPR:

  • The right to request access to your personal data
  • The right to request rectification of incorrect or incomplete data
  • The right to request erasure of your personal data
  • The right to object to the processing of your personal data
  • The right to request restriction of the processing of your personal data
  • The right to data portability

Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or damage.

Changes to This Policy

We may update this policy from time to time. We encourage you to regularly review this policy to stay informed about how we protect your personal data.

Contact Us

If you have any questions about this policy or how we handle your personal data, please contact us at:

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