Intune Device Restore. 

Intune Device restore

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ADP Live – #4 Blog Series

This blog post is part of our ADP Live! Blog series where we share what we have talked about in our ADP Live! events. ADP Live is an internal development opportunity where one of us shares their expertise in a specific area with the team. This time, the topic was Intune Device Restore.

In this blog post, we will look at why one would want to restore a device, the options available for restoring, and the importance of regularly backing up and restoring devices. We will also go through some of the most popular methods of restoring, including Microsoft Deployment Toolkit, CM Deployment, OSD Cloud, and Autopilot Reset.

When would you want to perform an Intune Device Restore?

Intune is a Microsoft service used for managing devices and software. Sometimes it may be necessary to perform a restore on a device connected to Intune. Here are some common reasons why you may want to perform a restore in Intune:

  • Hard drive crash
  • User change
  • Reinstallation

There are several options for restoring a device with Intune. Some of the most popular options include:

  • Autopilot Reset
  • Clean ISO USB
  • OSD Cloud
  • Microsoft Deployment Toolkit
  • CM Deployment

Hard Drive Crash

When the hard drive crashes, you can use the following options to restore the Intune device:

  • Clean ISO on USB – A clean ISO can be downloaded from Microsoft and placed on a USB drive to be used as an installation media for a new operating system installation.
  • OSD Cloud – OSD Cloud is a service that allows you to upload operating system images and use them for device installation. It can automatically download drivers. Read more here
  • Microsoft Deployment Toolkit – MDT is a tool to automate the installation process for operating systems and software.
  • CM Deployment – System Center Configuration Manager is a Microsoft product used to manage devices and software in an organization.

User change

When changing users, you can use Autopilot Reset as an alternative to reset the Intune device. Autopilot Reset is a feature in Intune that allows you to reset a device to its original factory settings and prepare it for a new user. This option is suitable for company-owned devices that are being transferred to another user within the organization. Autopilot Reset removes all software and data from the device and prepares it for a new operating system installation. Removes all personal settings and connections but retains the connection to the company simply.

How to reset a computer with Autopilot?

Autopilot reset is an option used to restore a device to its original condition when changing users. This option removes all data from the device and makes it ready to be used by another user.

Follow these steps to reset a computer with Autopilot Reset in Intune:

1.Go to the Microsoft Endpoint Manager admin center

2.Select Devices > All devices

3.Select the device you want to restore and select Restore device

4.Select the “Autopilot Reset” option

5.Follow the instructions to complete the reset process

You must have Intune administrator permissions and the device must be configured for Autopilot to use this feature.


In Intune, there are several options to choose from when reinstalling a device, including:

  1. Wipe – Keep State/Force – This option removes all software and data from the device and prepares it for a new OS installation. Keep State allows you to retain some settings and data from the original installation, while Force removes everything and does a complete reset to factory settings.
  2. Factory Reset – This option is available on devices and removes all software and data from the device, preparing it for a new OS installation to its original factory settings.
  3. Retire – This option removes a device from the Intune catalog and removes company data from the device.
  4. Fresh Start (with/without user data) – Fresh Start is a feature in Windows 10 that removes all software and data from the device and prepares it for a new OS installation, with or without user data.
  5. Remove built-in Win32 apps – This option removes built-in Windows apps from the device.
  6. Autopilot Reset – See description above.
  7. Delete – This option removes a device from the Intune catalog and removes all data and settings from the device.

It’s important to choose the most appropriate option based on the situation and the organization’s needs. It may be advisable to consult a technical expert before performing a reinstallation.


In conclusion, Intune Device Restore is an important function for keeping an organization’s devices secure and up to date. Restoration can occur due to hard drive crash, user change or re-installation. There are several options available for restoring, including Autopilot Reset, Microsoft Deployment Toolkit, CM Deployment, OSD Cloud.

It’s important to understand the importance of regularly backing up and restoring devices and choose the most appropriate option for your organization. By following this process, you can ensure that all devices in your organization are functioning optimally and protected against data loss.

Read more blog posts in the ADP Live! Blog Series here

Application Distribution

Intune is a powerful tool that enables the new way of working, with secure device management regardless of type and location. At Agdiwo, we are experts in Intune and much more. Our team can help you optimize your digital workplace with a full range of IT services, from strategic planning and analysis to implementation and training. Whether you’re looking to improve security, boost productivity, or streamline workflows, we have the expertise and experience to help you succeed. 

Optimize your digital workplace with our IT-experts!

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